Cancellation & Refund Policy

Most cancellation and change terms are set by the travel suppliers (airlines, hotels, cruise lines, tour operators). We will always tell you the specific rules for your booking before you confirm.

Deposits are often non-refundable once a booking is confirmed. We will clearly identify any non-refundable amounts in writing before you pay.

To cancel, contact us as early as possible at lisa@lisatraveldesign.com or 514-892-5472. Refunds (if any) are subject to the supplier's penalty schedule and processing times, and any disclosed service fee.

Date, name or itinerary changes may incur supplier fees. We'll quote any costs before making changes.

Travel insurance can protect you against many cancellation and interruption costs. We recommend purchasing it at the time of booking.

When a refund is due, it is returned via the original payment method once received from the supplier. Timing depends on the supplier.